Terms of Service

Last updated: August 7, 2026

These terms govern your use of Gozogo ("the Service"), operated by Gozogo ("we", "our", "us"). By using the Service, you agree to these terms.

1. What the Service Does

Gozogo provides a conversational interface to your Zoho One data via WhatsApp. You ask business questions in natural language; we return answers computed from your Zoho Books and CRM data.

2. Account and Access

• You must have a valid Zoho One account with Books and/or CRM.
• You grant us read-only access to your Zoho data via OAuth. You can revoke this access at any time through Zoho's Connected Apps settings.
• You are responsible for who uses the Service under your account. Each WhatsApp number must be registered to one tenant.
• We may suspend access if we detect misuse, abuse, or violation of these terms.

3. Service Tiers and Billing

• Trial: 14 days free with full access. No payment required.
• Read (Rs. 5,000/mo): 27 metrics, period queries, comparisons, Hinglish support.
• Proactive (Rs. 8,000/mo): Everything in Read, plus morning digests, threshold alerts, and weekly summaries.
• Act (Rs. 15,000/mo): Everything in Proactive, plus collections follow-up and payment reminders.

Subscriptions are monthly, billed via Razorpay. You can cancel at any time; access continues until the end of the billing period.

4. Data Accuracy

Gozogo queries your Zoho data in real-time and returns computed answers. We do not guarantee the accuracy of these answers.

• Answers depend on the data in your Zoho account. If your Zoho data is incomplete, incorrect, or stale, answers will reflect that.
• AI is used to understand your question and select the right metric. Deterministic code computes the answer. However, the AI may occasionally select the wrong metric.
• Every answer includes a definition of how it was calculated. Verify answers against your Zoho reports before making business decisions.
• We are not liable for business decisions made based on Gozogo answers.

5. What We Do NOT Do

• We do not create, modify, or delete records in your Zoho account (except collection reminder generation, which requires your explicit confirmation).
• We do not provide financial, legal, or tax advice.
• We do not replace your accountant, auditor, or financial advisor.
• We do not store a copy of your business data. All queries are real-time.

6. Acceptable Use

You agree not to:

• Use the Service to access data you are not authorised to view
• Attempt to access another tenant's data
• Send automated or scripted messages to the WhatsApp number
• Exceed reasonable usage limits (currently 30 messages per hour)
• Reverse-engineer, scrape, or redistribute the Service

7. Availability

We target high availability but do not guarantee uptime. The Service depends on Zoho APIs, WhatsApp Cloud API, and third-party infrastructure. Outages in any of these affect the Service.

We will not be liable for losses caused by service unavailability.

8. Limitation of Liability

To the maximum extent permitted by law, Gozogo's total liability for any claim arising from use of the Service is limited to the amount you paid us in the 3 months preceding the claim.

We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption.

9. Termination

• You can stop using the Service at any time by revoking Zoho access and cancelling your subscription.
• We may terminate your access for violation of these terms, with notice via WhatsApp or email.
• On termination, we will delete your data within 30 days unless legally required to retain it.

10. Governing Law

These terms are governed by the laws of India. Disputes will be resolved in the courts of Bengaluru, Karnataka.

11. Changes

We may update these terms. Continued use after changes constitutes acceptance. Material changes will be communicated via WhatsApp to active users.

12. Contact

Questions about these terms: hello@gozogo.com